Privacy Policy

Account data: name, work email, workspace, role, and the passwords you set (stored only as a one-way hash).

Usage data: sign-ins, actions taken in the platform, AI operations consumed, and technical records such as IP address and browser, kept to run and secure the service.

Billing data: plan, seats, invoices and payment status. Card details are handled by Stripe and never reach us.

Correspondence: messages you send us for support, and our replies.

Customers use the platform to hold information about their own clients and prospects, including names, business contact details and correspondence. For that data the customer decides what is held and why; we hold and process it on their instruction in order to provide the service.

We do not use it for our own purposes, do not sell it, and do not use it to train AI models.

To perform our contract with you: providing the platform, your workspace, your subscription and support.

For our legitimate interests: keeping the service secure, preventing abuse, understanding how features are used, and telling you about faults or changes that affect you.

To meet legal obligations, including accounting and tax record-keeping.

AI providers, for the specific task you asked for: OpenAI, Anthropic and Google. They process the content of that request and do not use it to train their models under our arrangements with them.

Stripe, for payments and invoicing.

Resend, to deliver platform emails such as alerts, invitations and password resets.

Microsoft and Google, where you connect one of their mailboxes for outbound sending or reply tracking — those messages travel through your own mailbox.

Our hosting and database providers, who store the platform's data.

We do not share personal data for advertising, and we do not sell it.

Data is hosted on infrastructure that may sit outside Switzerland, including in the European Union and the United States. Where data leaves Switzerland or the EEA we rely on contractual safeguards with the provider concerned.

Workspace content is kept while the account is active, and deleted within 90 days of termination unless you ask for it sooner.

Invoices, payment records and acceptance of these documents are kept for ten years, as Swiss accounting law requires.

Technical and security logs are kept for up to 12 months.

You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to a particular use. Write to privacy@inopsia.ai and we will respond within 30 days.

If you are the client of one of our customers and want your data removed from their workspace, ask them directly — they decide what is held there. Tell us and we will pass the request on.

You can complain to the Swiss Federal Data Protection and Information Commissioner, or to your own supervisory authority in the EEA.

Access to the platform requires authentication, data is separated by workspace, credentials for connected mailboxes and third-party services are encrypted at rest, and passwords are stored only as hashes.

No system is immune. If a breach affects your data we will tell you and the relevant authority as the law requires.

We use only what the platform needs to work: a session cookie or token to keep you signed in, and your interface preferences. No advertising or tracking cookies.

We will tell you before a material change to this policy takes effect.

Questions about privacy: privacy@inopsia.ai.